Operations Intern

About GIG GIG Rewards (gigrewards.ph) is a PH-based rewards platform where users earn by completing quests — recording AI-training POV videos, English voice-over narration quests, social/offer tasks, and (via PisoQuest) simple point-earning actions redeemable for cash. We're scaling fast across multiple live products and need someone to keep the operational engine running clean as volume grows.

What you'll actually do Submission QA: Review AI Questing and VO/Narration video submissions against quest rules; flag rejects, duplicates, and low-quality/fraudulent uploads. Payout support: Process and reconcile points-to-cash payouts (Maya/GCash) against validated hours and cutoff schedules (13th/28th) — flag anomalies for approval, never self-authorize. User support: Triage and respond to user questions/issues via CardiGbot (Telegram) and support channels — follow escalation rules for anything account/payout-sensitive. Referral & fraud checks: Pull and sanity-check referral activity against the "active user" tiers; spot obvious abuse patterns for review. Data & reporting: Maintain quest/submission trackers, pull basic metrics from Metabase dashboards, help prep the daily/weekly ops pulse. Admin/coordination: Support PisoQuest admin panel tasks (invites, redemption checks) and general operational hygiene across products.